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  1. O'Neill Help Center
  2. General

General

Ordering & Billing

  • What is the status of my order?
  • What payment methods are available?
  • Can I modify my order prior to shipping?
  • What is a pending authorization on my credit card?
  • Will I be charged for an item on my order that did not ship?
  • What is Afterpay and how can I use it?

Shipping & Delivery

  • US Shipping Methods
  • Do you offer international shipping?
  • Tracking FAQ
  • Do you ship to PO Boxes?

Returns & Exchanges

  • O'Neill Returns Policy
  • How do I start a return or exchange?
  • I returned item(s), but I'm still waiting for my refund?
  • How can I return an item that was received damaged/defective?
  • Can I return an item that I purchased in-store or through a retailer?

Wetsuits Info

  • Wetsuits Customer Service
  • Wetsuits Size Chart
  • Wetsuit Materials & Features Guide
  • Wetsuit Care
  • When will items be restocked?

Rewards Program

  • Rewards FAQ
  • How to earn points
  • How to redeem points
  • Free Shipping for Rewards Members
  • Refer a friend discount
  • Troubleshooting

FAQ

  • How can I sign up to receive the O'Neill Catalog?
  • How can I unsubscribe from the O'Neill mail catalog?
  • Do you sell gift cards?

Contact Us

  • Contact Customer Service Here
O'Neill Help Center