General

Ordering & Billing

• What is the status of my order?
• What payment methods are available?
• Can I modify my order prior to shipping?
• What is a pending authorization on my credit card?
• Will I be charged for an item on my order that did not ship?
• What is Afterpay and how can I use it?

Shipping & Delivery

• US Shipping Methods
• Do you offer international shipping?
• Tracking FAQ
• Do you ship to PO Boxes?

Returns & Exchanges

• O'Neill Returns Policy
• How do I start a return or exchange?
• I returned item(s), but I'm still waiting for my refund?
• How can I return an item that was received damaged/defective?
• Can I return an item that I purchased in-store or through a retailer?

Wetsuits Info

• Wetsuits Customer Service
• Wetsuits size guide
• When will items be restocked?

Rewards Program

• Rewards FAQ
• How to earn points
• How to redeem points
• Free Shipping for Rewards Members
• Refer a friend discount
• Troubleshooting

FAQ

• How can I sign up to receive the O'Neill Catalog?
• How can I unsubscribe from the O'Neill mail catalog?
• Do you sell gift cards?

Contact Us

• Contact Customer Service Here