Skip to main content
Submit a request
O'Neill Help Center
Ordering & Billing
What is the status of my order?
What payment methods are available?
Can I modify my order prior to shipping?
What is a pending authorization on my credit card?
Will I be charged for an item on my order that did not ship?
What is Afterpay and how can I use it?
Shipping & Delivery
US Shipping Methods
Do you offer international shipping?
Do you ship to PO Boxes?
Returns & Exchanges
O'Neill Returns Policy
How do I start a return or exchange?
I returned item(s), but I'm still waiting for my refund?
How can I return an item that was received damaged/defective?
Can I return an item that I purchased in-store or through a retailer?
Wetsuits Customer Service
Wetsuits size guide
When will items be restocked?
How can I sign up to receive the O'Neill Catalog?
Do you sell gift cards?